CVS in Indian Rocks Beach, FL Closed now

Reviews about CVS

• ★ ☆ ☆ ☆ ☆

  August 06, 2019, by Ashley Marshall
  I consistently receive positive experiences at this CVS until this evening. Donna provided me with poor customer service. Matthew and Shana (I believe that is her name - she has blonde hair) always do a great job. They are courteous, always remind me to show my CVS card so that I can get discounts, and polite. However manager Donna was excessively rude to me today. I shop at this CVS daily and purchase water, milk, and other essentials. I spend a large amount of my monthly income in this store. Today, I politely requested $2 in quarters so I could dry my clothes at home and was met with a cold "NO" from Donna. I explained that I shopped there daily and needed some quarters to do my laundry and she continuously interrupted me to tell me, "NO". When I asked if I could speak with a manager, she initially ignored my request, then rudely stated, "you're looking at her." I have worked as a manager in the hospitality industry, childcare industry, and pharmaceutical industry so I understand the stress associated with being in a management position. However, customer service should never be sacrificed. A polite, "I'm so sorry ma'am, but I am low on quarters due to the 4th of July weekend," would have left me content. Offering a reasonable solution (I can't give you $2, but I could give you $1!) would have also left me content. But Donna was rude and condescending towards me, perhaps due to age discrimination. Whether I am in my twenties or my forties, I expect satisfactory customer service, especially in a place where I spend a huge chunk of my monthly salary. Just because I am 24 years old and come in with jeans and a tank top should not mean that I get sub-standard service. I noticed that all the customers in front of me and behind me received a pleasant attitude from Donna, but as soon as I approached the line, her attitude changed. This CVS is very close to my home, so I frequently shop here, but I may have to find another local store if this issue is not resolved. I was appalled at the way in which Donna treated me. By the way, I had to return to the store to ask her name, because she was not wearing a name badge. The other employees wear their name badge daily. Donna is a short woman with brown hair, hopefully I was provided with the correct name. I am highly upset with my experience today. I fully understand that the banks are closed for Independence Day. However, most businesses plan ahead for this, and furthermore, if a customer makes a request that a business cannot comply with, the manager typically has much more courtesy. As stated earlier, if Donna's response would have been more polite, my review wouldn't have been written. However, she was excessively rude and aggressive with me and even made threats. I did not use any profanity or rude verbiage when speaking with Donna, so I am unsure why she treated me so poorly. I mentioned that this experience was negative and that I would have to write a poor review, and Donna didn't seem to care. I really hope that I am contacted in regards to this review, because I would hate to drive further due to one poor experience. Everyone else in this CVS treats me wonderfully.
• ★ ☆ ☆ ☆ ☆

  February 06, 2019, by Joshua Peterson
  They didn't ask for CVS card. I asked if I could use my phone number to get sale prices. They said yes but apparently mine from Illinois won't work even tho they said it would. The guy behind the counter just looked completely pissed off too.